EffDo I need a credit card to try it?
Two agents free, forever
Start on the Free plan with two agents. There is no card and no trial clock.
Free planThe help desk that does not charge you for hello.
Answer customers by email, publish a help center in English and Spanish, keep every promise with service levels, and connect it all to the tools you already use. Two agents free, forever.
No card. Set up in a few minutes.
2 agents freeForever, with no card
From $6 per agentWhen billed yearly
English and SpanishHelp center and reading aid
API and webhooksSigned, documented, yours
Everything your team will ask for, answered.
A help desk should be quick to learn and hard to outgrow. Here is what you get, in the words your team and your customers would use.
Can my customers read answers in Spanish?
A help center in English and Spanish
Articles, search, related articles, your logo and your colours, on a page at your own address.
Suite planWill we miss a deadline?
Service levels that warn you first
Set first-reply and resolution targets, count business hours only, and get an alert before a ticket is late.
Team planCan it sort and assign tickets for us?
Automations in plain words
Write rules such as “if it mentions a refund, make it urgent”. Run them when a ticket arrives, or after it sits for days. Share the load with round-robin.
Team planDoes it talk to Slack and our other tools?
Slack, Teams, webhooks and an API
Post new tickets to a channel, send signed webhooks to your own systems, or create and update tickets with the REST API.
Team plan, API on SuiteCan I paste a spreadsheet into a ticket?
Tables, code and pictures just work
Paste cells from Excel or Sheets and get a table. Fence code in three backticks. Paste a screenshot or attach files, even on a new ticket.
Every planHow do I know how we are doing?
Reports and customer ratings
Volume, first-reply and solve times, who solved what, and a one-click satisfaction survey after each solved ticket.
Team planCan I bring in a colleague without buying a seat?
Light agents do not use a seat
Let finance or engineering read tickets and leave internal notes. Only full agents count toward your bill.
Team planMake the desk look like yours.
Ten themes, from a clean white desk to near-black glass. Three are free for every workspace and seven come with any paid plan. Everyone on your team picks their own.
ClassicFree
MidnightFree
MintFree
AuroraPaid
SunsetPaid
ForestPaid
OceanPaid
OrchidPaid
ObsidianPaid
ChampagnePaid
Built to be wired in.
Create a ticket when an order fails. Close one when a refund clears. Post to Slack when a customer replies. A small REST API and signed webhooks do the work, and the guide shows every request.
# create a ticket from anywhere curl https://app.effdesk.com/api/v1/tickets \ -H "Authorization: Bearer effk.…" \ -H "Content-Type: application/json" \ -d '{ "subject": "Payment failed", "body": "Card was declined twice.", "requesterEmail": "tina@example.com", "custom": { "order_number": "A-1042" } }' # 201 Created { "ticket": { "number": 1043, "status": "open", … } }
Switch in an afternoon.
There is nothing to install and nothing to migrate on day one. New email simply starts arriving as tickets.
- Create your workspace
Pick an address and a plan, or start free. Your help center is live at that address straight away.
- Forward your support email
Point your existing support address at the one we give you. Replies from agents go out from it and stay in the same thread.
- Invite your team
Add agents by email, set up service levels and a few rules, and answer your first ticket.
Honest pricing, per agent.
Billed yearly. Monthly billing costs a little more. Prices in US dollars; tax is added at checkout.
Free
$0
2 agents, forever
- Email tickets
- Macros and internal notes
- Basic help center
- Attachments and pasted images
Team
$6 per agent per month
$8 billed monthly
- Everything in Free
- Service levels and alerts
- Automations and reports
- Slack, Teams and webhooks
- Satisfaction ratings
Suite
$18 per agent per month
$23 billed monthly
- Everything in Team
- Full help center in two languages
- Message translation
- Custom fields and the REST API
Pro
$39 per agent per month
$49 billed monthly
- Everything in Suite
- Audit log and data export
- Single sign-on (OpenID Connect)
- Custom roles
| What you get | Free | Team | Suite | Pro |
|---|---|---|---|---|
| Everyday help desk | ||||
| Email tickets and internal notes | ✓ | ✓ | ✓ | ✓ |
| Macros, merging and pasted images | ✓ | ✓ | ✓ | ✓ |
| Help center search box for your website | ✓ | ✓ | ✓ | ✓ |
| Basic help center | ✓ | ✓ | ✓ | ✓ |
| Run it as a team | ||||
| Service levels (SLA) with alerts and business hours | – | ✓ | ✓ | ✓ |
| Automations, triggers and round-robin | – | ✓ | ✓ | ✓ |
| Reports and satisfaction ratings | – | ✓ | ✓ | ✓ |
| Queues, client records and saved views | – | ✓ | ✓ | ✓ |
| Slack, Teams and signed webhooks | – | ✓ | ✓ | ✓ |
| Light agents and bulk actions | – | ✓ | ✓ | ✓ |
| Request forms with their own queue, labels and fields | – | ✓ | ✓ | ✓ |
| Premium themes | – | ✓ | ✓ | ✓ |
| Grow | ||||
| Full help center in English and Spanish | – | – | ✓ | ✓ |
| Message translation | – | – | ✓ | ✓ |
| Custom ticket fields | – | – | ✓ | ✓ |
| REST API | – | – | ✓ | ✓ |
| Side conversations | – | – | ✓ | ✓ |
| AI assist | – | – | ✓ | ✓ |
| Live chat | – | – | ✓ | ✓ |
| WhatsApp, with delivery and read status | – | – | ✓ | ✓ |
| Control | ||||
| Audit log and data export | – | – | – | ✓ |
| Single sign-on (OpenID Connect) | – | – | – | ✓ |
| Custom roles | – | – | – | ✓ |
| Enforced two-factor and a test sandbox | – | – | – | Soon |
Paid plans are priced for every agent on the account; light agents on Team and above are free. Payment and invoices are handled by our payment partner, Paddle.
Questions, answered.
What counts as an agent?
Anyone who answers customers. On Team and above, light agents who only read tickets and leave internal notes do not use a seat. Customers never count.
Is there really a free plan?
Yes. Two agents, email tickets, macros and a basic help center, with no card needed and no time limit.
Can I change or cancel later?
Yes. You can change plan or cancel from your account page. Paid plans are billed per agent, yearly at the lowest price or monthly.
Who handles payment and tax?
Our payment partner, Paddle, takes payment and handles sales tax and invoices. Card details never touch our servers.
What does “Soon” mean?
Those features are planned but not released. We list them so you can see where each plan is going, and we will not charge you for a feature before it works.
Can we use our own address for the help center?
Every workspace gets its own address, like yourname.effdesk.com. Using a domain of your own is on our list.
Is there an API?
Yes, on the Suite plan: tickets, replies and custom fields over REST, plus signed webhooks. The developer guide has examples you can paste.
Answer your next customer here.
Create a workspace in a few minutes. Two agents are free, and it stays that way.