Last updated: [date of publication]
Companies that process Customer Data or account data for us. [Keep this list in sync with what is really in use before launch.]
| Provider | Purpose | Location |
|---|---|---|
| Neon (Databricks) | Database hosting for all application data | [AWS region] |
| Netlify | Application hosting and serverless functions | United States / global edge |
| Resend | Sending the product's own emails (verification, password reset, invitations) and ticket notifications | United States |
| Paddle | Payments, tax and invoicing (merchant of record; an independent controller for payment data) | United Kingdom / EU / United States |
| OpenAI | Draft replies, ticket summaries and rewrites, only when an agent uses an AI button; the ticket text needed for that one request is sent and is not used to train models under our API terms [confirm against OpenAI's current terms before launch] | United States |